At Gustwillers Clothing Shop, we are committed to ensuring your complete satisfaction with our premium collections. We understand that sometimes a product may not meet your expectations, which is why we’ve established a straightforward returns and exchanges process that reflects our dedication to exceptional customer service.

Returns & Exchanges Eligibility

We gladly accept returns and exchanges for items in their original condition within 15 days of delivery. To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and unused
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear (if the hygiene seal has been removed)
  • Accessories that have been used or show signs of wear
  • Items marked as “Final Sale” or purchased during clearance events

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Our Customer Service Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package Your Item
    Carefully pack the item in its original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation.
  4. Ship Your Return
    Send the package to our returns address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
  5. Receive Your Refund or Exchange
    Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Gustwillers Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Date of Purchase: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify reason – size issue, defective item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide instructions on how to proceed with my request.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Refund Methods:

  • Credit/Debit Card payments (Visa, MasterCard, JCB): Refunds will be issued to the original card used for purchase
  • PayPal payments: Refunds will be issued to your PayPal account

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

If you need to exchange an item for a different size or color, we’ll be happy to assist you. Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will process a refund instead.

For exchanges, we will ship the new item to you once we receive your return. Standard shipping charges will apply for the new item unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged/defective product and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Shipping Address

Please ship your returns to:

Gustwillers Clothing Shop
Returns Department
2232 Moore Avenue
Fort Worth, TX 76106
USA

Important Note: We recommend using a trackable shipping service and purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without proper tracking information.

International Returns

As we serve customers worldwide (excluding certain remote areas and parts of Asia), international returns are accepted following the same policy guidelines. Customers are responsible for all return shipping costs and any applicable customs fees or import duties.

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to ensure your Gustwillers experience reflects the sophistication and quality of our collections.

Thank you for choosing Gustwillers for your style journey.